The eternal dilemma of a driver guide… full transparency or not?

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Exhaustively sponsor everything or leave the customer with surprises?
In my work as a private chauffeur or driver guide (if we want to say it in a cooler way) I have met people who had an idea of ​​where to go and called to take the tour from A to Z as they liked.

Other times they delegated the driver / the agency on the itinerary.

Our company prefers to adopt the surprise policy.

First because we want to distinguish ourselves from others.

Second, because if we say too much the customer loses the surprise effect.

Thirdly, because if for any reason the stop inserted in the journey has an impediment we can move using one of our alternatives without ever creating a slight disappointment.

On the other hand, people choose us to tell us you made my day! We have the experience to do it!

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Recurring question to private drivers: How does tipping work in Italy?

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There is a lot of confusion about whether or not to tip drivers, restaurants, hotels and other businesses in Italy.
We could write rivers of words on this topic.

Given that tipping is not mandatory in Italy, but whoever performs a specific job for the public, let’s face it, somewhat expects it because in 98% of cases they receive it.

Already as children, on a school trip, the teachers told us “prepare some pennies to thank the driver“.

It’s part of our culture. The categories that you always tip are drivers (especially those who spend many hours with you), entertainers, artists, restaurateurs, bartenders, waiters, room cleaners, concierges, porters, private drivers, tourist guides. We start from a minimum which is generally 10% and even reach 20/25% if the satisfaction has been super: please remember that you can TIP ONLY CASH.

When one of these categories of workers doesn’t receive a tip, even if they’ll never tell you it out of politeness, even if they keep a smile on their faces, they’re suffering inside.

Don’t make them suffer. 😀

 

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