transparency or surprise

The eternal dilemma of a driver guide… full transparency or not?

Exhaustively sponsor everything or leave the customer with surprises?
In our work as a private chauffeur or driver guide (if we want to say it in a cooler way) we have met people who had an idea of ​​where to go and called to take the tour from A to Z as they liked.

Other times they delegated the driver / the agency on the itinerary.

Our company prefers to adopt the surprise policy.

First because we want to distinguish ourselves from others.

Second, because if we say too much the customer loses the surprise effect.

Thirdly, because if for any reason the stop inserted in the journey has an impediment we can move using one of our alternatives without ever creating a slight disappointment.

On the other hand, people choose us to tell us you made my day! We have the experience to do it!